Customer Services

Contact Us

For all questions about orders or general enquiries please contact:

  • Email: jerry.greatorex@altitude-cs.com
  • Opening Hours: 9.00am – 5.30pm BST Monday – Friday (please note that our office is not open during UK bank holidays)

Ordering and Payment

Orders can be placed online for delivery to the UK, Europe, USA and most international destinations.  Orders are processed in UK pounds only.   For more information on the ordering and payment process, click here.

Delivery

Cycling Souvenirs offers delivery to the UK, Europe, USA and most international destinations.  You can get an accurate delivery quote for your order by selecting the relevant country from the “Calculate Shipping” drop down on the cart page.  Please visit the Cycling Souvenirs delivery page for details of current rates and estimated delivery times.

Returns and Refunds

We want you to be happy with your purchase, but if for any reason you are not fully satisfied with our products then we can offer you an exchange or refund.  Please be aware that unless the item/s you received are faulty or damaged, we cannot cover the extra postage and packaging costs you may incur.  Refunds will be given upon receipt of the items in perfect, new condition.  Contact us to arrange a return.

Privacy Policy and Terms and Conditions

The collection and storage of personal information submitted to Cycling Souvenirs is governed by the UK Data Protection Act (2003). This means your details will not be divulged to third parties and we will not send you promotional information, by e-mail or post, unless you agree to it. Under the Data Protection Act, you retain the right to access and modify any data about you held by Cycling Souvenirs. When you visit the cyclingsouvenirs.com website, or when you register your details or purchase from cyclingsouvenirs.com, you agree to be governed by Cycling Souvenirs’ terms and conditions.

Company Information

Cycling Souvenirs is owned by Altitude CS Ltd.
Registered in England and Wales, company number: 08339240

Registered office address:

Newton House
Main Road
Newton Regis
B79 0NF
UK