Ordering & Payment

Registration

By registering with Cycling Souvenirs, you will be able to view, track and manage your orders.  Alternatively, you can also checkout as a guest; this means that you don’t have to create an account with us.

Secure Payment

All payments made on the cyclingsouvenirs.com website are encrypted using secure technology and your card details are not retained or visible to Cycling Souvenirs employees.

Payment Method

Cycling Souvenirs accepts the following payment cards:

VisaMastercardAmex

Your card will be charged when the order is placed.

Promotional Codes

If you are using a promotional code please enter it in the promotional code box on the cart page.  Once you have updated your cart, the discount will automatically be calculated.

Prices

Prices are quoted in UK pounds.  Local import duties may be payable by the recipient on receipt of the order.

Errors and Omissions

In the case of errors or omissions on the website Cycling Souvenirs reserves the right to refund your order prior to dispatch.

Cycling Souvenirs reserves the right to cancel any order if the product is no longer available or out of stock.  In these situations no compensation will be paid, but customers will be notified and refunded for the full cost of the order.

Every care has been taken to ensure that the descriptions and specifications of Cycling Souvenirs’ products are correct.  The product photographs shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

Out of Stock Products

It is not possible to place an order for an out of stock product (unless available on back order), however, you can sign up to our waiting list for that particular product.  As soon as it comes back in to stock you will receive an email to let you know.

Order Confirmation

You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not certain if your payment was successful please contact us.

Altering or Cancelling an Order

If you have any queries about an order you have placed then please contact us. Please note that once an order has been placed Cycling Souvenirs are unable to amend it, although every effort will be made to prevent the order from being shipped.  In the event that you receive an unwanted item, please get in touch to organise a return.